OSHCstudents – In compliance with anti-money laundering (AML) regulations, customers are required to provide valid bank account proof and source of funds documentation when requesting a refund.
All refunds will be processed back to the original payer’s bank account.
1. Refunds for Bank Transfer Payments
Required Refund Documents
Customers or agents should instruct students to send an email to:
- support@flywire.com
- support@cohortgo.com
The email should include bank account details (using the template below):
- BENEFICIARY NAME (Account holder name)
- BENEFICIARY ADDRESS
- ACCOUNT NUMBER
- BANK NAME (English + Vietnamese name, branch)
- SWIFT CODE (BIC)
Mandatory attachments:
- Flywire payment receipt.
- Passport or national ID (CCCD) of the person who made the transfer.
- The request must be sent from the same email address used for the original payment (student or payer’s email).
Processing Time
- Refund processing: 3 – 5 business days (Flywire).
- Funds credited to account: 5 – 10 business days (depending on the receiving bank).
Special Notes
- Refunds are only sent to the original bank account used for the transfer.
- No proof of funds is required for bank transfer payments.
2. Refunds for Cash Payments For cash payments within Vietnam, customers must provide source of funds documentation in compliance with Vietnam’s AML regulations.
Case 1: Student Paid in Cash
Required documents:
- Proof of funds from the sponsor (parent/grandparent), such as:
- Bank statements, withdrawal slips.
- Business license, employment contract, property lease agreement.
- Savings account book.
- Birth certificate or proof of family relationship.
- Sponsor’s national ID (CCCD) and bank account details.
Case 2: Another Person Paid on Behalf of Student
Required documents:
- Withdrawal slips from savings account/bank account.
- Or payslips, business license, bank statements.
- National ID (CCCD) and bank account details of the person making the payment.
- Birth certificate or relationship proof with the student.
Recommendations for Agents
- Encourage bank transfer payments instead of cash to simplify refund procedures.
- If cash payment is necessary: advise customers to open a bank account and transfer from that account to Flywire to avoid complex refund documentation.
Special Notes
- Source of funds documents are mandatory for cash payments in Vietnam.
- Processing time may be extended if documents are incomplete or unclear.
3. Factors Affecting the Refund Amount
The refunded amount may differ from the original payment due to:
- Refund or administrative fees charged by the school.
- Exchange rate fluctuations.
- Flywire processing fees.
4. Contact for Support
For detailed advice and fast assistance, please contact Annalink – official partner of Flywire & CohortGo.
Contact us at info@oshcstudents.com to assist you with any of your Flywire enquiries
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