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Bupa OSHC/English

Thai Ryan

GUIDES & SUPPORT CATEGORIES: #

  1. Policy & Benefits: View here
  2. OSHC User Guide: View here
  3. How to Order Membership Card: View here
  4. Claim Instructions: View here
  5. Refund Instructions: View here
  6. Health tools: View here

IMPORTANT NOTES #

  1. Your policy number is the same as your insurance card number.
  2. OSHC is effective from the date the student is granted or extends a Subclass 500 Student Visa. If the student does not yet hold a student visa, the insurer will not provide coverage or accept claims.
  3. Students must have a valid visa to activate their account.
  4. If the student holds a dependent visa, they must be covered under the policy of the main visa holder.
  5. Students should keep their boarding passes (in English) when flying from home country and when leaving Australia, in case they need to request an OSHC refund.
  6. If a student is on a Bridging Visa and never previously held a student visa, they are not eligible to use OSHC — consider OVHC instead.
  7. For any expected visa changes, contact Annalink’s partner for assistance.

BUPA OSHC USER GUIDE #

1. Activate Your Bupa OSHC Card #

  • Download the MyBupa app or log in to the Bupa Members Portal.
  • Find your membership number in your confirmation email or on your certificate of insurance.
  • Access your digital membership card in the app — physical card only if requested.
  • Update your contact details so Bupa can reach you when processing claims.

2. Find a Doctor or Medical Service #

A. Use Find a Provider on MyBupa app or website #

  • Choose Bupa Members First / Direct Billing providers — no upfront payment.
  • Outside network: Pay first, then submit a claim for reimbursement.

B. When Visiting a Doctor #

  • Show your Bupa OSHC digital membership card.
  • Confirm if they bill Bupa directly.
  • If charges exceed coverage, pay the gap fee.

3. Claim in 3 Easy Steps #

A. Step 1: Sign in to myBupa #

myBupa is our members’ portal to manage details and lodge claims.

Sign in to myBupa

Not registered? Register now

B. Step 2: Make a claim #

Select ‘Make a claim’ from the menu and fill the online form.

Prefer mailing? Claim form (PDF)

C. Step 3: Upload documents #

Upload invoice/receipt and medical certificate (if required).

Medical certificate (PDF)

D. Other ways to claim #

  • Visit a Bupa store
  • Through your On-Campus Consultant (if available)

4. Processing times #

Most doctor visit claims: 5 business days. Hospital claims: 7–14 days.

5. Bank details #

Provide an Australian bank account for claim refunds — no overseas transfers.

Maintaining Your Coverage #

  • Your OSHC must cover your entire visa period.
  • Renew before expiry to avoid gaps affecting visa & coverage.
  • If you change visa type, contact Annalink’s Partner to update policy.

The Australian healthcare system:

https://www.bupa.com.au/health-insurance/~/-/media/6D2405F7DC86477991A3624C6D8388C0.ashx

CONTACT ANNALINK #

Hotline:

  • Australia: (+61) 430 330 198
  • Vietnam: (+84) 28 3821 7005 (HCM) / (+84) 24 6253 3025 (HN)
  • Nepal: (+977) 98 1072 4911 / (+977) 98 0271 7977
  • Indonesia: (+62) 811 1230 0887
  • Thailand: (+66) 83 989 8884
  • India: (+91) 901 604 4556

Email:

  • Australia: marketing.sydney@annalink.com
  • Vietnam: marketing@annalink.com
  • Nepal: agents.nepal@annalink.com
  • Indonesia: agents.indo@annalink.com
  • Thailand: agents.thai@annalink.com
  • India: agents.india@annalink.com